At Hextor Trade, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return process. Please review our return policy below.

Eligibility for Returns

• Items must be returned within 30 days from the date of purchase.
• Products must be in their original, unused condition with all packaging, tags, and accessories included.
• Any product that has been damaged, altered, or shows signs of wear is not eligible for return.
• Final sale items and custom orders are not eligible for return or refund unless defective.

How to Initiate a Return

1. Contact our Customer Service: To initiate a return, please contact us at [Insert Email] or [Insert Phone Number] with your order number and reason for return.
2. Receive a Return Authorization: Once your return request is approved, you will receive a Return Authorization number and instructions on how to return the item.
3. Ship the Item: Pack the item securely and include the original receipt and Return Authorization number. You are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• If approved, your refund will be processed to the original payment method within 7-10 business days.
• Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Gift cards
• Downloadable software products
• Perishable goods
• Custom-made or personalized items